Help & Questions
Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders typically take 10-25 business days to arrive, depending on your location. We work with trusted suppliers to ensure your items are shipped as quickly as possible.
Do you offer tracking?
Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your package's journey.
What are the shipping costs?
Shipping costs vary based on your location and order size. You'll see the exact shipping fee at checkout before completing your purchase.
Orders & Payments
Can I modify or cancel my order?
Please contact us immediately if you need to make changes. Once an order is processed with our supplier, modifications may not be possible.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods available at checkout.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for defective or incorrect items. Please contact us with photos of the issue, and we'll work to resolve it quickly.
How do I request a refund?
Contact our support team with your order number and reason for the refund. We'll review your request and respond within 24-48 hours.
Product Information
Are the product images accurate?
We strive to provide accurate product images and descriptions. However, slight variations in color or appearance may occur due to screen settings or manufacturing differences.
Do you have the items in stock?
We work directly with suppliers to fulfill orders. Most items are available, but occasionally products may be out of stock. We'll notify you immediately if this occurs.
Customer Support
How can I contact you?
You can reach us via email at [your email] or through our contact form. We aim to respond to all inquiries within 24 hours.
What if my package is lost or damaged?
Please contact us immediately with your order number and details. We'll work with the shipping carrier to resolve the issue and ensure you receive your items.